Refund policy
We offer free worldwide returns within 30 days of delivery. Refunds are issued to the original payment method once approved.
To be eligible for a return:
- Items must be unused and in original condition
- All tags must be attached
- Original packaging must be included
We reserve the right to refuse returns that do not meet these requirements.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
Return Address
Please contact our customer support team: info@zitysports.com to obtain the return address before sending your package.
Do not ship returns to the original shipping address unless instructed by our team.
How to Return an Item
Step 1: Register Your Return
Submit your return request via our return portal or contact our customer support team.
Step 2: Pack Your Items
Place items in the original packaging.
If unavailable, use a similar protective box.
Step 3: Attach Return Label
Print and attach the return label over the original shipping label.
International customers must include the commercial invoice provided via email.
Step 4: Ship the Package
Drop off your package at the designated carrier (USPS, FedEx, DHL, etc.) or schedule a pickup.
Return Processing Time
Returned items are typically processed within 14 business days after they are received and checked in at our warehouse.
Processing times may be longer during peak periods.
Peak Season Notice
During high-demand periods (holidays, sales events, and product launches), processing times may be extended and policies may be temporarily adjusted.
Contact Us
If you have any questions regarding shipping or returns, please contact us:
Email: info@zitysports.com
Phone: +1 626 225 6115
Address: 1550 S Grove Ave, Ontario, CA 91763, United States