Returns & Refunds

We offer returns within 30 days of delivery. Refunds are issued to the original payment method once approved.

To be eligible for a return:

• Items must be unused and in original condition
• All tags must be attached
• Original packaging must be included

We reserve the right to refuse returns that do not meet these requirements.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

Customers are responsible for arranging and purchasing their own return shipping label through their preferred carrier (USPS, FedEx, DHL, etc.).

We do not provide prepaid return labels except for approved cases involving defective, damaged, or incorrect items.

Return Address

Please contact our customer support team: info@zitysports.com to obtain the return address before sending your package.

How to Return an Item

Step 1: Contact Customer Support

Step 2: Pack Your Items

Place items in the original packaging.

If unavailable, use a similar protective box.

Step 3: Attach Return Label

Print and attach the return label over the original shipping label.

Step 4: Ship the Package

Drop off your package at the designated carrier (USPS, FedEx, DHL, etc.) or schedule a pickup.

Return Processing Time

Returned items are typically processed within 14 business days after they are received and checked in at our warehouse.

Processing times may be longer during peak periods.

Peak Season Notice

During high-demand periods (holidays, sales events, and product launches), processing times may be extended and policies may be temporarily adjusted.

Contact Us

If you have any questions regarding shipping or returns, please contact us:

Email: info@zitysports.com
Phone: +1 626 225 6115
Address: FLAT/RM 07, 9/F, NEW TREND CENTRE, 704 PRINCE EDWARD ROAD EAST, SAN PO KONG, KLN, HONG KONG